Support Center

Retail

How do I access the workouts with the kit I just ordered?

When you receive your kit in the mail, there will be a card with a unique code and instructions to activate your online subscription. If you redeem this code while on an active subscription, it will save to you...

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Is the subscription kit in your flash sale for b3 weekly?

Yes! The subscription kit comes with 12-months of access to our b3 weekly subscription. With b3 weekly, you will have access to a new 30-minute workout every single week. You also get weekly recipe suggestions ...

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Do I have to start the subscription that comes in my kit right away?

Nope! When you receive your code in the mail you can redeem it whenever it works best for you.

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What is your return policy for retail?

Items must be returned within 30 days of purchase. We do not pay for returns unless the wrong product is sent or the item is damaged.

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What are the dimensions of the core ball, and can I buy this at a larger sports store?

We’ve looked at several larger sports stores, and we haven’t found a core ball similar to the one we sell in our online shop. They are either too heavy or not squishy enough. The barre3 Core Ball is about 10 in...

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I already have a barre3 subscription. How do I add my code?

If you add your subscription code while on an active subscription, it will save as a credit. You will want to make sure your subscription is canceled and inactive before activating your gift subscription.

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Does the core ball contain latex?

Nope! Our core balls are latex free.

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Do your resistance bands contain latex?

Nope! Our resistance bands are latex free.

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How much should I inflate the core ball?

The B3 Core Ball is about 10 inches when inflated. It’s lightweight, and it’s pretty soft.

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I have an online subscription, and I redeemed the code in my kit, but it's not showing on my account. What happened?

If you redeem a gift subscription on your account while on an active subscription it saved to your account as a credit. You can see your credit in your account settings. You can use this credit here towards a 6...

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