Support Center

barre3 Online

Help! I’m having problems purchasing a subscription to online workouts.

Make sure that your billing address is verified, and that you entered in your information correctly. Then, contact your bank to see why the transaction failed. We recommend trying another form of payment.

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How do I access the workouts and recipes that come with the b3 weekly subscription?

To access the awesome weekly content that comes with the b3 weekly subscription, hover your mouse over “Online Workouts” at the top of the page, then select “New! This Week”. From there, you’ll see three header...

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How do I access the real time instructor feedback?

Head to the weekly workout. Once you’re there, click the "connect" tab. From there, all you need to do is comment. The instructor of the week answers questions on this comment thread for seven days.

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Am I able to try the b3 weekly subscription before committing?

One-minute preview snippets of the weekly workouts that come with b3 weekly subscription are available at barre3.com/weekly. But! Here’s a quick review of the benefits that come with these subscriptions: Th...

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How does billing work?

You will be charged automatically at the end of your subscription billing cycle unless you cancel. Cancel anytime.

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How do I update my billing or credit card information?

To update your billing/credit card information you will want to sign in to your account. Go to the upper right hand corner of the screen and click on your name. From there, you’ll see a drop down. Click on “Ac...

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If I upgrade my subscription will I get a credit?

You can upgrade or downgrade your subscription at any time. Anytime you change your subscription, the system will apply the remaining balance of your current subscription before charging your card.

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If I downgrade my subscription will I get a refund?

Refunds are not issued on downgraded subscriptions. When you downgrade from a 6-or 12-month subscription, the system will save the remaining subscription balance as a credit, and it’ll pull from this credit bef...

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Can I apply the credit on my account to the B3 shop or my studio classes?

The credit on your account profile can be used toward any of our subscriptions for barre3 Online. We are unable to apply this to gift subscriptions, items in our online shop, or to studio classes.

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Can I cancel at any time?

If you are on a month-to-month plan, you can cancel at anytime, and your access to online workouts will continue until the end your current billing cycle. There are no refunds on month-to-month plans as it is a...

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