Support Center

barre3 Online

How do I cancel my monthly subscription?

To cancel your account, sign in, and click on your name in the upper right-hand corner. Next, select “Account.” From there, select “barre3 Online Subscription” on the left-hand side of the page, and then click ...

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If I cancel my subscription, will I lose all of my favorites?

When you cancel or pause your subscription, your favorite workouts won’t be visible on your account. If you resubscribe, you will have access to your favorites and recents again.

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How do I cancel my prepaid subscription?

To cancel your account, sign in and click on your name in the upper right-hand corner. Next, select “Account.” From there, select “barre3 Online Subscription” on the left hand-side of the page, and then click “...

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Why is my video not playing on my iPad/iPhone?

On mobile devices, you could be experiencing streaming issues if you are watching videos over the mobile connection (3G or 4G rather than an internet connection). Barre3 workouts require a broadband connection ...

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How can I increase the volume?

Make sure you slide the volume control under the video all the way up to the top. For more volume control, try plugging your laptop into speakers or connect your laptop to a TV.

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How do I edit my music options?

All videos default to play music. You can choose to turn off the music by selecting “mute the music” under “Music Options."

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How do I change the workout video to fullscreen?

Access full-screen mode by clicking on the square to the right in the video player controls.

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How can I improve the quality of the workout video?

To upgrade the quality of the workout video, change the resolution of the video to 720p or 1080p. The higher the resolution, the clearer the image. If you experience unexpected pausing, select Auto.

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What devices does barre3 online support?

Barre3 Online is supported by laptops, desktop computers, and iOS devices (iPads and iPhones). To check if your device is compatible, preview a video.

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How can I stop the workout from buffering?

Buffering can be caused by many different factors such as the network provider, slow Internet speeds, the setup of the home network or a computer running slow. Please try the following troubleshooting tips: ...

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