We strive to deliver premium products to our customers. In the event that you are unsatisfied, your B3 Shop merchandise must be returned within 30 days of purchase unworn/unused with tags attached for a refund. We do not accommodate exchanges. To initiate an approved return, reach out to our support team. Return shipping labels are not provided. Please Note: All skincare, personal protective masks, and sale items are final sale and cannot be returned or refunded. Unapproved returns will automatically be shipped back to the customer.
Please contact us at firstname.lastname@example.org for the returns process and approval. If the item(s) ordered are damaged or defective please reach out within 48 hours of receipt, we will gladly replace or repair the defective item(s) as soon as possible.