# Barre3 FAQ

> Help center for barre3

## Barre3 online

- [I already have a barre3 subscription. How do I add my gift subscription or promo code?](https://support.barre3.com/en/articles/6446190-i-already-have-a-barre3-subscription-how-do-i-add-my-gift-subscription-or-promo-code.md)
- [Do I have to start my gift subscription right away?](https://support.barre3.com/en/articles/6446189-do-i-have-to-start-my-gift-subscription-right-away.md)
- [How do I cancel my barre3 online subscription?](https://support.barre3.com/en/articles/6446188-how-do-i-cancel-my-barre3-online-subscription.md)
- [I have an online subscription, and I redeemed a gift subscription code but it's not showing on my account. What happened?](https://support.barre3.com/en/articles/6446218-i-have-an-online-subscription-and-i-redeemed-a-gift-subscription-code-but-it-s-not-showing-on-my-account-what-happened.md)
- [If I cancel my subscription, will I lose all of my favorites?](https://support.barre3.com/en/articles/6446187-if-i-cancel-my-subscription-will-i-lose-all-of-my-favorites.md)
- [How are the online workouts different from classes in studio?](https://support.barre3.com/en/articles/6446186-how-are-the-online-workouts-different-from-classes-in-studio.md)
- [How can I increase the volume?](https://support.barre3.com/en/articles/6446185-how-can-i-increase-the-volume.md)
- [How do I change the workout video to fullscreen?](https://support.barre3.com/en/articles/6446184-how-do-i-change-the-workout-video-to-fullscreen.md)
- [How can I improve the quality of the workout video?](https://support.barre3.com/en/articles/6446183-how-can-i-improve-the-quality-of-the-workout-video.md)
- [Why is my video not playing smoothly on my computer?](https://support.barre3.com/en/articles/6446182-why-is-my-video-not-playing-smoothly-on-my-computer.md)
- [How can I stream the workouts to my TV?](https://support.barre3.com/en/articles/6446181-how-can-i-stream-the-workouts-to-my-tv.md)
- [Can I do barre3 with an injury?](https://support.barre3.com/en/articles/6446180-can-i-do-barre3-with-an-injury.md)
- [I’m having problems viewing workouts](https://support.barre3.com/en/articles/6446179-i-m-having-problems-viewing-workouts.md)
- [How do I change the email associated with my online subscription?](https://support.barre3.com/en/articles/6446178-how-do-i-change-the-email-associated-with-my-online-subscription.md)
- [Is it possible to pause my subscription?](https://support.barre3.com/en/articles/6446177-is-it-possible-to-pause-my-subscription.md)
- [What props/equipment do I need for the online workouts?](https://support.barre3.com/en/articles/6446176-what-props-equipment-do-i-need-for-the-online-workouts.md)
- [How do I purchase a gift subscription or B3 shop gift card?](https://support.barre3.com/en/articles/6446175-how-do-i-purchase-a-gift-subscription-or-b3-shop-gift-card.md)
- [How do I update my billing or credit card information?](https://support.barre3.com/en/articles/6446174-how-do-i-update-my-billing-or-credit-card-information.md)
- [If I upgrade my barre3 online subscription will I get a credit?](https://support.barre3.com/en/articles/6446173-if-i-upgrade-my-barre3-online-subscription-will-i-get-a-credit.md)
- [If I downgrade my subscription will I get a refund?](https://support.barre3.com/en/articles/6446172-if-i-downgrade-my-subscription-will-i-get-a-refund.md)
- [Can I cancel at any time?](https://support.barre3.com/en/articles/6446171-can-i-cancel-at-any-time.md)
- [Will I be charged after my free trial ends?](https://support.barre3.com/en/articles/6446169-will-i-be-charged-after-my-free-trial-ends.md)
- [When will I be billed for my subscription?](https://support.barre3.com/en/articles/6446168-when-will-i-be-billed-for-my-subscription.md)
- [Where can I enter my promo code for the online workouts?](https://support.barre3.com/en/articles/6446166-where-can-i-enter-my-promo-code-for-the-online-workouts.md)
- [What devices does barre3.com support?](https://support.barre3.com/en/articles/6446165-what-devices-does-barre3-com-support.md)
- [Why didn't I get a workout completion?](https://support.barre3.com/en/articles/6446164-why-didn-t-i-get-a-workout-completion.md)
- [I paused my subscription, but now I want to cancel - how do I do that?](https://support.barre3.com/en/articles/6446163-i-paused-my-subscription-but-now-i-want-to-cancel-how-do-i-do-that.md)
- [I can't find the B3 Kitchen, Recipes or Nutrition. Where can I find this?](https://support.barre3.com/en/articles/6446161-i-can-t-find-the-b3-kitchen-recipes-or-nutrition-where-can-i-find-this.md)
- [How often do you publish 60-minute workouts?](https://support.barre3.com/en/articles/6446160-how-often-do-you-publish-60-minute-workouts.md)
- [How do I log in to barre3.com?](https://support.barre3.com/en/articles/6446159-how-do-i-log-in-to-barre3-com.md)
- [How do I reset my barre3 online password?](https://support.barre3.com/en/articles/6446158-how-do-i-reset-my-barre3-online-password.md)
- [How do I track my workouts in the app and online?](https://support.barre3.com/en/articles/6446157-how-do-i-track-my-workouts-in-the-app-and-online.md)
- [I have a code to use on barre3 online, where do I enter it?](https://support.barre3.com/en/articles/6446156-i-have-a-code-to-use-on-barre3-online-where-do-i-enter-it.md)
- [How do I adjust or turn off the music in a workout/ how do I turn on closed captioning?](https://support.barre3.com/en/articles/6446155-how-do-i-adjust-or-turn-off-the-music-in-a-workout-how-do-i-turn-on-closed-captioning.md)
- [How can I delete my account?](https://support.barre3.com/en/articles/6446154-how-can-i-delete-my-account.md)
- [How can I update my credit card on my subscription?](https://support.barre3.com/en/articles/6446153-how-can-i-update-my-credit-card-on-my-subscription.md)
- [How often do you upload new workouts?](https://support.barre3.com/en/articles/6446152-how-often-do-you-upload-new-workouts.md)
- [How do I find the newest videos?](https://support.barre3.com/en/articles/6446151-how-do-i-find-the-newest-videos.md)
- [I rated my feelings after my workout, but I did it wrong, can I adjust?](https://support.barre3.com/en/articles/6446150-i-rated-my-feelings-after-my-workout-but-i-did-it-wrong-can-i-adjust.md)
- [What are the online workouts?](https://support.barre3.com/en/articles/6446149-what-are-the-online-workouts.md)
- [Where do I start with barre3 online?](https://support.barre3.com/en/articles/6446148-where-do-i-start-with-barre3-online.md): Need help getting started with your barre3 online practice? This is the article for you!
- [Why is my video not playing on my iPad/iPhone?](https://support.barre3.com/en/articles/6446147-why-is-my-video-not-playing-on-my-ipad-iphone.md)
- [How do I opt out of a collection?](https://support.barre3.com/en/articles/6446146-how-do-i-opt-out-of-a-collection.md)
- [My barre3 Online Subscription is currently paused, how do I unpause and access my account?](https://support.barre3.com/en/articles/6446145-my-barre3-online-subscription-is-currently-paused-how-do-i-unpause-and-access-my-account.md)
- [Do barre3 online subscriptions auto-renew annually?](https://support.barre3.com/en/articles/6446144-do-barre3-online-subscriptions-auto-renew-annually.md)
- [Do you offer subscription discounts?](https://support.barre3.com/en/articles/6446143-do-you-offer-subscription-discounts.md)
- [Does barre3 online honor subscription refunds?](https://support.barre3.com/en/articles/6446142-does-barre3-online-honor-subscription-refunds.md)
- [My barre3 online subscription changed in price, why?](https://support.barre3.com/en/articles/6446141-my-barre3-online-subscription-changed-in-price-why.md)
- [When will I start seeing tax added to my subscription charges?](https://support.barre3.com/en/articles/6446140-when-will-i-start-seeing-tax-added-to-my-subscription-charges.md)
- [Why am I being charged a different amount than what I saw advertised?](https://support.barre3.com/en/articles/6446139-why-am-i-being-charged-a-different-amount-than-what-i-saw-advertised.md)
- [What if I moved and was incorrectly billed a state sales tax?](https://support.barre3.com/en/articles/6446137-what-if-i-moved-and-was-incorrectly-billed-a-state-sales-tax.md)
- [Barre3 Community Board Guidelines](https://support.barre3.com/en/articles/6446136-barre3-community-board-guidelines.md)
- [How do I login to the barre3 Online App?](https://support.barre3.com/en/articles/6446135-how-do-i-login-to-the-barre3-online-app.md)
- [Where can I find my favorite workouts in the app?](https://support.barre3.com/en/articles/6446134-where-can-i-find-my-favorite-workouts-in-the-app.md)
- [Can you download barre3 online workouts?](https://support.barre3.com/en/articles/6446133-can-you-download-barre3-online-workouts.md)
- [Why is my app asking me to sign up for a new subscription when I have already paid?](https://support.barre3.com/en/articles/8008189-why-is-my-app-asking-me-to-sign-up-for-a-new-subscription-when-i-have-already-paid.md): barre3 online
- [New Discover Page FAQs](https://support.barre3.com/en/articles/8376976-new-discover-page-faqs.md): Updates to the Discover page, weekly plan
- [What should my workout schedule be?](https://support.barre3.com/en/articles/15589937-what-should-my-workout-schedule-be.md)
- [Subscription Perks FAQ](https://support.barre3.com/en/articles/16006947-subscription-perks-faq.md): Starting July 27th, 2026, all barre3 online Annual, 2 year, and 3 year subscription holders will automatically get new perks included with their subscription! This includes existing and new subscri...

## Barre3 studio

- [How do I contact my studio?](https://support.barre3.com/en/articles/6446205-how-do-i-contact-my-studio.md)
- [How do I find a studio near me?](https://support.barre3.com/en/articles/6446204-how-do-i-find-a-studio-near-me.md)
- [I have moved and can no longer use this package. Can I transfer it to someone else?](https://support.barre3.com/en/articles/6446203-i-have-moved-and-can-no-longer-use-this-package-can-i-transfer-it-to-someone-else.md)
- [Can I extend my class package?](https://support.barre3.com/en/articles/6446202-can-i-extend-my-class-package.md)
- [Do the online workouts come with my class package?](https://support.barre3.com/en/articles/6446201-do-the-online-workouts-come-with-my-class-package.md)
- [If I purchase a studio membership, is there a commitment?](https://support.barre3.com/en/articles/6446200-if-i-purchase-a-studio-membership-is-there-a-commitment.md)
- [How do I cancel my studio membership?](https://support.barre3.com/en/articles/6446199-how-do-i-cancel-my-studio-membership.md)
- [How do I schedule a class at my studio?](https://support.barre3.com/en/articles/6446198-how-do-i-schedule-a-class-at-my-studio.md)
- [How do I cancel a class at my studio?](https://support.barre3.com/en/articles/6446197-how-do-i-cancel-a-class-at-my-studio.md)
- [How do I know if I'm moved off the waitlist and into the class?](https://support.barre3.com/en/articles/6446196-how-do-i-know-if-i-m-moved-off-the-waitlist-and-into-the-class.md)
- [Can I use my class package or studio membership at multiple locations?](https://support.barre3.com/en/articles/6446195-can-i-use-my-class-package-or-studio-membership-at-multiple-locations.md)
- [I was charged a no-show fee but I was in class. What should I do?](https://support.barre3.com/en/articles/6446194-i-was-charged-a-no-show-fee-but-i-was-in-class-what-should-i-do.md)
- [I don’t think I should have been charged a late cancel fee. What should I do?](https://support.barre3.com/en/articles/6446193-i-don-t-think-i-should-have-been-charged-a-late-cancel-fee-what-should-i-do.md)
- [I just became an Unlimited Member at my studio. How do I get started with my online workout subscription?](https://support.barre3.com/en/articles/6446192-i-just-became-an-unlimited-member-at-my-studio-how-do-i-get-started-with-my-online-workout-subscription.md)
- [How do I schedule a Livestream class at my studio?](https://support.barre3.com/en/articles/6446191-how-do-i-schedule-a-livestream-class-at-my-studio.md)

## B3 Shop

- [What are the dimensions of the core ball, and can I buy this at a larger sports store?](https://support.barre3.com/en/articles/6446220-what-are-the-dimensions-of-the-core-ball-and-can-i-buy-this-at-a-larger-sports-store.md)
- [How much should I inflate the core ball?](https://support.barre3.com/en/articles/6446219-how-much-should-i-inflate-the-core-ball.md)
- [Can I use my studio member retail discount in the B3 Shop online?](https://support.barre3.com/en/articles/6446217-can-i-use-my-studio-member-retail-discount-in-the-b3-shop-online.md)
- [How much does shipping cost?](https://support.barre3.com/en/articles/6446216-how-much-does-shipping-cost.md)
- [What is your return policy for the B3 Shop?](https://support.barre3.com/en/articles/6446215-what-is-your-return-policy-for-the-b3-shop.md)
- [Are the Core Balls and Resistance Bands latex-free?](https://support.barre3.com/en/articles/6446214-are-the-core-balls-and-resistance-bands-latex-free.md)
- [How long does it take to process a B3 shop return?](https://support.barre3.com/en/articles/6446213-how-long-does-it-take-to-process-a-b3-shop-return.md)
- [How long does it take to receive my B3 shop refund?](https://support.barre3.com/en/articles/6446212-how-long-does-it-take-to-receive-my-b3-shop-refund.md)
- [Do you honor price-adjustments in the B3 shop?](https://support.barre3.com/en/articles/6446211-do-you-honor-price-adjustments-in-the-b3-shop.md)
- [Can you tell me more about your barre3 signature leggings?](https://support.barre3.com/en/articles/6446209-can-you-tell-me-more-about-your-barre3-signature-leggings.md)
- [How long does shipping typically take?](https://support.barre3.com/en/articles/6446208-how-long-does-shipping-typically-take.md)
- [Where can I purchase your barre3 Circle Resistance Bands?](https://support.barre3.com/en/articles/6446207-where-can-i-purchase-your-barre3-circle-resistance-bands.md)
- [Long Resistance Band FAQ](https://support.barre3.com/en/articles/12580504-long-resistance-band-faq.md): Our new long resistance band is here!

## Barre3 general

- [What is barre3?](https://support.barre3.com/en/articles/6446245-what-is-barre3.md)
- [Do you offer live phone support?](https://support.barre3.com/en/articles/6906502-do-you-offer-live-phone-support.md): Phone support
- [Why does barre3 work?](https://support.barre3.com/en/articles/6446244-why-does-barre3-work.md)
- [Do you have any tips to help me be accountable and practice barre3 consistently?](https://support.barre3.com/en/articles/6446243-do-you-have-any-tips-to-help-me-be-accountable-and-practice-barre3-consistently.md)
- [I tore my ACL. What should I avoid when doing a B3 workout?](https://support.barre3.com/en/articles/6446242-i-tore-my-acl-what-should-i-avoid-when-doing-a-b3-workout.md)
- [Do you have any workouts geared primarily to help abdominal separation?](https://support.barre3.com/en/articles/6446241-do-you-have-any-workouts-geared-primarily-to-help-abdominal-separation.md)
- [I can't seem to strengthen my middle area around the side. Do you have any suggestions?](https://support.barre3.com/en/articles/6446240-i-can-t-seem-to-strengthen-my-middle-area-around-the-side-do-you-have-any-suggestions.md)
- [I’m not used to working out barefoot. Do you have any suggestions for foot/ankle discomfort?](https://support.barre3.com/en/articles/6446239-i-m-not-used-to-working-out-barefoot-do-you-have-any-suggestions-for-foot-ankle-discomfort.md)
- [How do I make barre3 workouts travel accessible?](https://support.barre3.com/en/articles/6446238-how-do-i-make-barre3-workouts-travel-accessible.md): Taking barre3 with you on the go
- [What kind of experience is necessary to practice barre3?](https://support.barre3.com/en/articles/6446237-what-kind-of-experience-is-necessary-to-practice-barre3.md)
- [Is barre3 safe to practice while I'm pregnant?](https://support.barre3.com/en/articles/6446236-is-barre3-safe-to-practice-while-i-m-pregnant.md)
- [What should I do if I'm experiencing any pain?](https://support.barre3.com/en/articles/6446235-what-should-i-do-if-i-m-experiencing-any-pain.md)
- [Is barre3 a good postnatal workout?](https://support.barre3.com/en/articles/6446234-is-barre3-a-good-postnatal-workout.md)
- [How do I become a barre3 instructor?](https://support.barre3.com/en/articles/6446233-how-do-i-become-a-barre3-instructor.md)
- [I have a medical condition, so I'm nervous to try barre3. Is this workout safe?](https://support.barre3.com/en/articles/6446232-i-have-a-medical-condition-so-i-m-nervous-to-try-barre3-is-this-workout-safe.md)
- [How do I unsubscribe from emails?](https://support.barre3.com/en/articles/6446231-how-do-i-unsubscribe-from-emails.md)
- [I am experiencing lower back pain/discomfort practicing barre3. What do you recommend?](https://support.barre3.com/en/articles/6446230-i-am-experiencing-lower-back-pain-discomfort-practicing-barre3-what-do-you-recommend.md)
- [Are there any workouts you recommend to help loosen the tightness in my back?](https://support.barre3.com/en/articles/6446229-are-there-any-workouts-you-recommend-to-help-loosen-the-tightness-in-my-back.md)
- [The SI joint is a recurring injury that I've had to deal with for a long time. What would you recommend?](https://support.barre3.com/en/articles/6446228-the-si-joint-is-a-recurring-injury-that-i-ve-had-to-deal-with-for-a-long-time-what-would-you-recommend.md)
- [Can barre3 benefit scoliosis? Are the instructors knowledgeable about scoliosis?](https://support.barre3.com/en/articles/6446227-can-barre3-benefit-scoliosis-are-the-instructors-knowledgeable-about-scoliosis.md)
- [I frequently experience knee discomfort. Do you have any tips for avoiding knee pain when doing barre3?](https://support.barre3.com/en/articles/6446226-i-frequently-experience-knee-discomfort-do-you-have-any-tips-for-avoiding-knee-pain-when-doing-barre3.md)
- [How soon will I hear back from you when I send an email?](https://support.barre3.com/en/articles/6446225-how-soon-will-i-hear-back-from-you-when-i-send-an-email.md)
- [What hours are you available on live chat?](https://support.barre3.com/en/articles/6446224-what-hours-are-you-available-on-live-chat.md)
- [How can I subscribe to your emails?](https://support.barre3.com/en/articles/6446222-how-can-i-subscribe-to-your-emails.md)
- [Does barre3 online offer corporate subscriptions?](https://support.barre3.com/en/articles/6446221-does-barre3-online-offer-corporate-subscriptions.md)