This glitch happens when your account is not properly synced with our app host. Please contact online support either through the chat bot, or by emailing [email protected]. Once a customer support agent is connected, they will be able to fix this problem. Please do not choose a new subscription from this prompt, as this will sign you up for multiple subscriptions and result in multiple charges to your account.

In the meantime, your account and workouts should be accessible through a web browser, like Google Chrome, either on your mobile device or computer.